Returns & Exchanges
At Babyjoy, we want you and your little ones to love every purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn fashion items. Please ensure all original tags remain attached and garments are in their original, unwashed condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging and include the packing slip to ensure our team can identify your return quickly.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing